I am a Sprint Telephone customer and, unlike some of their customers, I am happy with them.
I first purchased a Treo 600 many years ago, along with their insurance. Sprint has regularly upgraded me, for no additional fee, every few years so that I now have a Treo 700p. When problems arise they have always addressed them for me quickly.
But Sprint has no iPhones so the day the iPhone was announced I drove to the closest Cingular store and put my name on a list. I was signed up for phones number 3 and 4 when they got them in.
Today I stopped by to make sure that I did not need to arrive early in the day and was told that, the list no longer exists, it will be first come first serve.
Needless to say, I was not delighted. What makes it more annoying is how simple it would have been for AT&T to delight me. The scenario should have gone like this:
Me, hearing my telephone ring: Hello
AT&T: Good morning this is AT&T calling, I am trying to reach Michael Daitzman
Me: Thats me!
AT&T: We see that you signed up for an iPhone at our store in Waltham. Rather then make you visit the store that day, which is likely to be a madhouse, we wanted to offer you the opportunity to have us federal express an iPhone to you on friday afternoon. Would you like to go ahead and do that?
That taste would have been sweet.